FAQ
Do you offer international shipping?
• Yes, we currently ship to the following destinations but taxes and duties may be payable upon arrival at your destination country. These taxes and duties are the responsibility of the recipient
Destinations
- Europe: (EU SHIPPING TEMPORARILY PAUSED DUE TO HIGH CUSTOMS CHARGES) France, Bulgaria, Croatia, Estonia, Finland, Germany, Belgium, Ireland, Netherlands, Austria, Denmark, Italy, Poland, Portugal, Spain, Sweden, Hungary, Iceland,
- Rest of world: USA, Canada, Switzerland, Norway, UAE, AUS, Isreal, New Zealand, Dominican Republic, South Africa, Malaysia, Singapore
How much is shipping?
• Shipping is via Royal Mail ‘Tracked and signed’ for both UK and international orders. The cost is £4.50 to the UK and varies from £9.70 - £14.40 for overseas.
How long will it take to dispatch / send out orders?
• I will do my best to get orders out ASAP but it’s just me (Grant!) running this business alongside my normal 9-5. I will aim to get order dispatched within 2-4 days but for launches or new products where order volumes will be high, this may take longer.
What is the size of the cap?
• Our cap is designed to be ‘one size fits most’ for maximum comfort and flexibility.
Is this cap adjustable, and what type of adjustment does it have?
• Yes, the cap is adjustable with a fabric adjuster and brass buckle at the rear for a secure fit.
What materials are used in making this cap?
• Our cap is crafted from high-quality cotton, ensuring both comfort and durability.
How do I clean and care for the cap?
• We recommend hand washing the cap for the best care. Please refer to the care instructions on the product label.
Is the cap suitable for both adults and children?
• The cap is primarily designed for adults, but it can be worn by older children as well.
Can I customize or personalize the cap with my name or logo?
• At this time, we don’t offer customization options, but the cap’s classic design is often appreciated as is.
Are there different color options available for this cap?
• We offer this cap in a sleek black design, which complements various styles.
Is this cap unisex, or are there separate versions for men and women?
• Our cap is designed as unisex and can be worn by individuals of all genders.
What is the shipping and delivery time for the cap?
• Shipping times may vary, but we aim to get your cap to you as soon as possible. Please check our shipping policy for more details.
What is your return or exchange policy if the cap doesn’t fit or meet my expectations?
• Please refer to our return policy for instructions.
Is the cap suitable for outdoor activities or sports?
• Yes, the cap’s design and materials make it suitable for various outdoor activities and sports. Excessive sweating will leave sweat marks so we reccomend you wash the cap after any such activity.
Can I wear this cap in different seasons, or is it specific to a particular weather condition?
• The cap is versatile and can be worn in various seasons. However, it’s primarily intended for casual wear.
What type of closure does the cap have (e.g., snapback, strapback, fitted)?
• Our cap features a fabric adjuster with a brass buckle, providing a secure and adjustable fit.
Is the cap machine washable, or should I hand wash it?
• Although you can use a washing machine on a low heat / slow spin cycle, we would recommend hand washing the cap to maintain its quality and shape.
Does the cap provide UV protection for sunny days?
• While it offers some sun protection, it’s not specifically designed for UV protection. Please consider additional sun protection if needed.
Is this cap available for international shipping?
• Yes, we offer international shipping. Please check our shipping options for details.
Is the cap made from eco-friendly or sustainable materials?
• Our cap is made from high-quality cotton, but it may not be considered eco-friendly or sustainable. We are continually exploring more sustainable options with both future products and packaging.
Are there any discounts or promotions available for bulk purchases?
• We occasionally offer discounts for bulk purchases. Please check our promotions or contact our customer service for details.
Do you offer a warranty or guarantee for this cap?
• We stand by the quality of our products. If you encounter any issues, please reach out to our customer service for assistance